Privacy policy

Privacy Policy

Introduction

This Privacy Policy describes how Rufftail and its affiliates ("Rufftail", "we", "our", "us") collect, use, share, and protect your personal data through our website https://www.rufftail.com (the "Platform").

You may browse some sections of the Platform without registration. We do not offer services outside India, and your data will primarily be stored and processed within India.

By visiting the Platform or using our services, you agree to this Privacy Policy, our Terms of Use, and applicable Indian laws. If you do not agree, please do not use our Platform.

1. Information We Collect

  • Basic details: Name, DOB, address, email, phone number
  • Identity/address proof documents
  • Payment info: cards, bank accounts (with consent)
  • Biometric data (optional, with consent)
  • Transaction details and browsing behavior on the Platform

We may also collect data from third-party partners. Please review their privacy policies before sharing information.

Warning: Rufftail will never ask for sensitive info like card PINs or banking passwords. If someone does, report them to authorities immediately.

2. How We Use Your Information

  • To deliver and improve our services
  • To process orders and manage seller coordination
  • To provide customer service and resolve disputes
  • To detect fraud or misuse
  • For personalized experience and product recommendations
  • To send updates, offers, and marketing messages (with opt-out option)

3. Sharing of Information

We may share your data with:

  • Our affiliates and group companies
  • Sellers, logistics, and payment providers
  • Marketing and research partners
  • Law enforcement agencies, when required by law

4. Data Security

We use reasonable security practices and secure servers to protect your data. However, no transmission over the internet is completely secure. You are responsible for keeping your account credentials safe.

5. Data Retention & Deletion

You can delete your account via your profile or by contacting us. We may delay deletion if there are pending services or legal reasons. After deletion, anonymized data may be retained for research or analytics.

6. Your Rights

You have the right to:

  • Access and update your data
  • Request deletion (with conditions)
  • Withdraw consent

To exercise your rights, contact our Grievance Officer below.

7. Consent

By using our Platform, you consent to the collection and processing of your data as per this Privacy Policy. If you're sharing someone else’s data, ensure you have the authority to do so.

You may withdraw consent by emailing our Grievance Officer with the subject line: “Withdrawal of consent for processing personal data”. Withdrawal may affect service availability.

8. Changes to This Policy

We may update this Privacy Policy periodically. Please review this page regularly. Significant changes will be notified as required by law.

Grievance Officer Contact

  • Name: Mechaiver Chherke
  • Designation: Grievance Officer
  • Company: Rufftail
  • Location: Sausar, India
  • Contact Number: +91 8120368075
  • Availability: Monday to Friday, 9:00 AM – 6:00 PM